Return

At Goatshoe.cn, we strive to provide a smooth and satisfying shopping experience for all our customers. Before shipment, we perform thorough quality control (QC), and by confirming the QC, customers indicate their satisfaction with the product. Please read the following return policy carefully to understand the conditions under which returns and refunds are accepted.

Refund and Return Eligibility

Situations Eligible for Refunds

1. Customs Seizures: If your package is seized during transit, we will either reship the item or issue a refund.
2. Incorrect Items: If the product style or size you receive differs from your confirmed order, we will arrange for a replacement or provide a refund.
3. Significant Quality Issues: If the product has major defects (e.g., open glue or severe stitching issues), we will provide a refund or replacement.

Non-Refundable Situations

Refunds will not be issued for the following reasons:

1. Personal Reasons:
   • Dislike of the product.
   • Wrong size ordered.
2. Incorrect or Incomplete Address: If the delivery address provided was incorrect, reshipping can be arranged, but refunds will not be issued.
3. Failure to Assist with Customs: Refusal to assist in customs clearance or pay associated duties.
4. Delivery Confirmed: If the package status shows "Delivered," no refund will be provided.

Return and Exchange Conditions

Exchanges

• Exchanges are accepted under the following conditions:
  1. Items must remain in original, unused condition with all tags and packaging intact.
  2. Customers are responsible for return shipping costs and any price differences for the exchanged items.
  3. Products must not be damaged, worn, or altered.

Returns

Returns for eligible situations must meet these conditions:

1. Contact our customer service within 7 days of receipt to initiate the return process.
2. Ensure that the product is in its original condition and includes all packaging and accessories.
3. The customer must bear the return shipping costs.

Important: If the returned package is detained by customs or damaged during the return process, we cannot provide a refund or exchange.

Special Cases

1. Missing Packaging or Accessories: Returns with missing original packaging or accessories will result in a small deduction from the refund amount.
2. Customs and International Refunds: Due to international banking procedures, credit card refunds may take 2–12 weeks to process.

Return Process

Follow these steps to ensure a smooth return:

1. Contact Customer Service: Reach out to our team to explain the issue and receive a return authorization and address.
2. Package the Item Securely: Use the original shipping materials if possible. Include all original packaging, tags, and accessories.
3. Ship the Return: Send the package to the address provided by customer service using a reliable courier service.

Reminder:
As our headquarters are located in China, return shipping costs may be higher, and processing times may be longer. Please double-check your order details before confirming your purchase to avoid unnecessary returns.

For any questions or assistance, please contact us at [Insert Contact Details Here].